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Card Payment & Package Collection Guidelines

To protect our customers and prevent fraud, all credit card payments must be fully verified before packages can be collected. Please review the guidelines below to ensure a smooth and timely collection process.

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When the Cardholder Is Collecting the Package

Customers collecting packages paid for by card must:

• Ensure payment is fully completed and confirmed (receipt, email, or SMS confirmation).

• Present a valid government-issued photo ID.

• Ensure the name on the ID matches the cardholder name used for payment.

• Be able to confirm the last four (4) digits of the credit card used.

• Have no outstanding invoices on their account.

Packages will only be released once all information is verified.

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When a Third Party Paid Using Their Card

If someone else paid for your package using their card, the following is required:

• Payment confirmation (receipt, email, or SMS).

• Authorization from the cardholder, including:

  • Cardholder’s full name.

  • Copy of the cardholder’s government-issued ID.

  • A signed authorization form (physical or electronic).

• Verification of the last four (4) digits of the card used.

• No outstanding invoices on the customer’s account.

Packages will only be released after successful verification.

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When a Proxy Is Collecting on Behalf of the Customer

If another person is collecting your package:

• Prior written authorization from the cardholder or account owner is required.

• The authorized collector must present:

  • Government-issued photo ID.

  • Authorization letter or email.

• The collector must sign the collection receipt at pickup.

Packages will not be released without proper authorization and ID verification.

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Important Security Notices

Packages will not be released if:

• ID does not match the cardholder name.

• Payment is pending, failed, or under review.

• Required authorization is missing.

• ID is refused at collection.

Any suspicious activity may result in delayed release while verification is completed.

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Privacy & Data Protection

Your personal and payment information is handled with strict confidentiality. We collect only what is necessary for verification and store information securely in accordance with data protection standards.

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Thank you for your cooperation. These measures help protect your payments, your packages, and your account.

If you want, I can also:

• Shorten this for a flyer

• Turn it into a Q&A format

• Create a one-page visual checklist

• Write a brief IG or WhatsApp caption pointing customers to this policy