1.1 Account Registration and Confidentiality. Customers must create an account to use any of SwiftPac’s Services. During the registration process, you must enter a valid email address and password. It is your responsibility to ensure that your password remains confidential. By registering, you agree that you will not allow others to use your account and that you are fully responsible for all activities that occur under your user name. We may assume that any communications we receive under your account have been made by you.

1.2 Unauthorized Account Use. You agree to notify SwiftPac immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss, damages, liability, expenses or legal fees that you may incur as a result of someone else using your password or account, either with or without your knowledge and regardless of whether you have or have not advised us of such unauthorized use. You will be liable for losses, damages, liability, expenses and legal fees incurred by SwiftPac or a third party due to someone else using your account.

1.3 A Record of Your Account. Subject to our Privacy Policy, SwiftPac retains a record of the basic information used to create your account in order to be able to use our Services.

2.1 REQUIREMENT FOR VALID INVOICE

A valid supplier invoice is required when shipping any item with SwiftPac. It is the responsibility of the Customer or Shipper to supply an invoice before or at the time cargo or packages are tendered for Shipment.
SwiftPac reserve the right to refuse or hold cargo at the SwiftPac warehouse until a valid invoice is available to accompany the shipment.

*Barrel shipments containing household items and personal items are exempt and do not require an invoice. Customs Enforcement will however require invoices for all other items shipped in a barrel.

2.2 REQUIREMENT FOR PRE-ALERT

It is the responsibility of the customer or shipper to Pre Alert cargo arriving at SwiftPac Warehouse.

The following information is necessary for cargo processing and shipment:

1.   Tracking Number
2.   Cargo Description
3.   Cargo Value
4.   Supplier or Seller
5.   Shipment mode

SwiftPac will not hold itself responsible for delays in shipment, misrouting, incorrect item description, incorrect item value, or customs clearance delays where the customer or shipper does not provide the information as listed or a valid invoice. Further, SwiftPac reserve the right to refuse, hold or release cargo on a conditional basis including but not limited to storage or processing charges where adequate information was not provided.

a. Any Customer Claiming an Unknown Package from SwiftPac Warehouse or submitting tracking number(s) to a SwiftPac office by phone or email to request an update in consignee name or shipping information must be requested to verify by submitting a copy of their ID.

b. The staff handling the request must save a copy of the request and a copy of the Customer ID and MUST sign as completing the request.

With Immediate effect, SwiftPac will conduct a 100% search on all packages that are requested by customers or stations to be updated from Unknown to a Consignee. Any package or cargo found to contain restricted or illicit substances will be immediately turned over to the relevant authorities for investigation.

4.1 SwiftPac Invoice – Freight

Customers will be invoiced for Freight, Insurance and or Handling Charges at the time Cargo/Packages are received at Origin Warehouse. SwiftPac ship cargo/packages on a Pre-Paid basis (unless ‘Freight Collect’ is requested at the time cargo/package are tendered for shipment) and requires payment before or upon the dispatch of shipment.

Upon arrival at Destination, cargo and packages with unpaid invoices shall not be delivered to customers nor will such cargo/packages be approved for customs clearance until the Freight Invoice is paid.

• SwiftPac reserve the right to Hold, Refuse to Ship or Deliver cargo and package until Freight Invoices is paid.
• SwiftPac reserve the right to dispose of cargo and package with unpaid Freight Invoice beyond 60 days. This includes but is not limited to sales of items to recover Freight, Insurance, Handling, Storages Charges and Customs Duties. Any excess derived from sale of item shall be passed on to the customer.

4.2 Invoice for Local Charges

SwiftPac or its local Agents shall bill customers separately for any local charge associated with the Processing, Customs Clearance and Delivery of cargo and packages at destination. (SwiftPac Invoice-Local Charge). This payment is due before or upon cargo delivery.

In the case of Customers with Approved Credit Account, charges shall be invoiced to the account.

1. Freight Charges: In general, all Cargo and Courier tendered for transportation by SwiftPac is on a Pre-Paid basis. SwiftPac may from time to time accept and offer ‘Freight Collect’ and Post Paid terms to selected customers. Where Post Payment and Freight Collect terms are extended, additional charges or Tariff may apply.

2. Storage Fees: SwiftPac applies Storage Charges to Cargo in our warehouses beyond fourteen (14) days after arrival at Origin Warehouses and seven (7) days after the date of arrival at Destination Warehouses. Unless otherwise agreed in writing, SwiftPac reserves the right to dispose of any Package or Cargo left in its Origin Warehouse facilities and/or unclaimed beyond ninety (90) days.

3. Packages and or Cargo left at any Destination Warehouse beyond sixty (60) days after arrival at Country of Destination will be assumed to be abandoned and disposed of by SwiftPac and/or Customs. SwiftPac reserves the right to collect any outstanding freight and/or other charges on such packages or cargo directly from customers or by the sale of items to recover outstanding balances.

4. It is the policy of SwiftPac to provide a quote or invoice before or at the time Cargo or packages are shipped. Any customer electing to deliver cargo to a SwiftPac warehouse for shipment is responsible for the payment of freight charges, insurance, handling, storage, and any other charge that may be reasonably assessed as due to SwiftPac. Cargo shall not be released until outstanding charges are paid in full or arrangements are put in place to take care of such charges.

5. Customs Duty: SwiftPac may undertake to clear packages and cargo on behalf of customers and deliver the same to the customer’s door or directed location. In the case where such services are rendered, the customer or consignee is fully responsible to pay all customs duties, brokerage charges, taxes, and delivery fees. SwiftPac reserves the right to hold such cargo until all outstanding balances are settled. Where such balances remain outstanding beyond sixty (60) days and customer fails to rectify, SwiftPac reserves the right to dispose of such cargo or package in any manner that will allow the company to recover outstanding balances.

6. Notwithstanding the above, SwiftPac and/or its agents are not obligated to provide customs clearance for cargo or packages shipped via our Warehouses. Brokerage and Customs Clearance are add-on local services offered by Individual Local SwiftPac Offices or Agents for the convenience of customers. Customs Clearance Services are totally dependent on the rules and regulations of each country’s government and customs department. SwiftPac cannot be held liable for any failures, lapses, or duties levied by customs for importation or exportation of cargo.

1. Account and Payment Method Verification
– The name registered on your SwiftPac account must match the name registered on your bank card and bank account. This is to ensure the security and integrity of all transactions made through our platform.

2. Payment Authorization
– By providing your payment information, you authorize SwiftPac to charge the specified amount to your designated payment method for any services or products you purchase.

3. Payment Methods
– SwiftPac accepts various forms of payment, including credit cards, debit cards, and other electronic payment methods as specified on our platform. All payment methods must be valid and in good standing at the time of transaction.

4. Transaction Security
– SwiftPac utilizes industry-standard encryption and security protocols to protect your payment information. However, it is your responsibility to ensure the security of your payment details when making a transaction.

5. Failed Transactions
– If a transaction fails due to insufficient funds, incorrect payment information, or any other issue, SwiftPac reserves the right to cancel the transaction. You will be notified of the failure and may need to provide an alternate payment method.

6. Refunds and Disputes
– Refunds for any transactions will be processed in accordance with SwiftPac’s refund policy, which can be found on our website. In the case of any disputes regarding payments, please contact our customer service team within 30 days of the transaction date.

7. Third-Party Payment Processors
– SwiftPac may use third-party payment processors to facilitate transactions. By using our services, you agree to the terms and conditions of these third-party providers as applicable to your transactions.

8. International Payments
– For international transactions, additional fees may apply, and currency conversion rates may vary. It is your responsibility to be aware of and understand any such fees and rates before completing a transaction.

9. Termination of Service
– SwiftPac reserves the right to suspend or terminate your account and access to our services if any fraudulent or unauthorized payment activity is detected.

Storage Charges will apply to all Package and Cargo on the 7Th Day after arrival at Destination. SwiftPac will NOT BE RESPONSIBLE for any Package or Cargo in its Warehouse beyond 90 Days. Packages or Cargo at SwiftPac Warehouse after 90 Days will be considered abandoned and will be handed over to the Customs Department or Disposed of by SwiftPac.

Under no Circumstances shall SwiftPac be held responsible for any Item(s) tendered for Shipment that is restricted and or confiscated by Customs and Border Protection in any country. Further, SwiftPac shall not be obligated to seek or provide redress or compensation for such items. It is the obligation of the customer/ consignee to ensure items shipped are in compliance with the laws of the importing country and any other country via which such products must be transshipped. SwiftPac reserve the right to hold or refuse cargo in cases where regulations and guidelines are unclear.

Under no circumstances will SWIFTPAC knowingly engage in the carriage of illegal and/or illicit/prohibited substances, articles, or items including the carriage of Cash, Firearms and Ammunitions. Should any customer be found to have tendered same in contravention of the laws of their territory, or any other country or territory to which packages or cargo are being delivered, with respect to illegal or illicit items, such customer shall hold SWIFTPAC harmless against any legal prosecution or proceedings brought before a Court for the carriage of such item, article, substance, cash, firearms or ammunition. SWIFTPAC will cooperate fully with the relevant Authorities in bringing all perpetrators to justice.

List of Articles Prohibited for Shipping by SwiftPac

• Ammunition & Firearms
• Bank bills, notes or currency*
• Fireworks
• Hazardous waste
• Ivory
• Narcotics (including marijuana)
• Banned or Restricted Wildlife
• Other Shipments prohibited by law of Origin and Destination Countries

June 2021- SwiftPac Policy Update Relating to Illegal and Illicit Substances

Any customer who attempts to tender illegal or illicit substances for shipment in contravention of the laws of the United States or of any other Country or Destination serviced, shall be immediately reported to the relevant law enforcement authorities.
Further, SwiftPac and or its agents shall cooperate fully with law enforcement in all investigations relating to such shipments. Cooperation shall include but shall not be limited to providing electronic records, IP addresses and any other record and or information on file.

Warning to Customers: Any customer submitting fraudulent information as Pre-Alert (see Section 2.2) is personally responsible for the information provided and may be held accountable for such information by the relevant authorities.

SwiftPac Logistics as a TSA Indirect Air Carrier is responsible for ensuring that all cargo for shipment by air is properly screened and secure, in compliance with TSA regulations.

Customers tendering cargo for shipment by AIR are hereby notified that SwiftPac Logistics reserves the right to inspect and verify any and all cargo tendered to our warehouse. Any cargo found not to be in compliance with our security screening procedures, cargo deemed a security risk and/or cargo deemed illegal or illicit shall be turned over to the relevant authorities immediately upon discovery.

SwiftPac shall not under any circumstance contact any person who delivers such cargo as stated above. We shall not retain such cargo at SwiftPac Warehouse but shall forthwith turn such shipments over to the authorities.

SwiftPac, its agents and affiliates provide shipping service for live animals on a limited basis. The term “animal” as used herein refers to anything living, except plants. We do not accept “Prohibited Live Animals” for shipment via SwiftPac network. All international live animal shipments require an International Special Commodities contract. Contact your SwiftPac Agent for information about shipping International Special Commodities.

Live animals must be properly packaged in accordance with the requirements as specifically stated herein. Packages containing live animals must provide for the basic humane care and safety of the animal during transportation. It is the sole responsibility of the Shipper to ensure correct packaging. Any package containing a live animal shall be considered a perishable commodity and will be accepted for transportation solely at the shipper´s risk for any damage or loss arising from the perishable nature of the item. SwiftPac, its Agents and Associates shall not be liable for any special, incidental, or consequential damages or loss.

All shipments of live animals must be clearly marked on opposing sides of the Package in bold block lettering a minimum of one inch in height stating:  LIVE ANIMALS.   The name of the animal may also be on the package.

Where a prohibited item is found, that package will be stopped and will be disposed of in consultation with the relevant authorities.

Endangered/ Threatened Species

SwiftPac will not accept Endangered Species for transportation.

Service Type

Live animals is only accepted for shipment on direct and non-stop Charters or Shared Charter services with guarantees delivery Same or Next day.

Packaging

Containers:  All live animals offered for transportation must be presented in IATA-approved packaging and cages.  It is the responsibility of the Shipper to provide the appropriate shipping box or cage. Corrugated boxes must be constructed of a minimum of 275 # bursting strength corrugated or 44 edge crush test.  It is recommended that any package containing animals requiring moisture during transportation be constructed of water-resistant material such as wax-coated, wax impregnated, or plastic corrugated.  Minimal ventilation holes should be provided as necessary.

Fish must be double-bagged in strong plastic bags with a minimum thickness of 4 mils.  Each primary bag should be approximately one-third full of water with the remainder filled with oxygen.

Package Testing: Any packaging used or developed to transport animals should be submitted to an International Safe Transit Association (ISTA) certified package testing laboratory for pre-shipment testing in accordance with ISTA Procedure 3A before being offered for transportation.

Additional Considerations:  Additional components such as food, moisture, and temperature controls should be added as necessary to provide a safe environment during transportation.  Additional dunnage should be added to prevent movement of the primary containers or receptacles within the outer box.