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Package and Cargo Insurance
Is Insurance offered with my Shipment?
SwiftPac automatically provides insurance for Courier, Small Packages and Low Value Shipments not exceeding US$2500 (SwiftPac Maximum insured value) under our Swift-n-Sure program at a rate of US$1.25 for items valued up to US$100. For any item over US$100, insurance is calculated at 1.25% for each $100 of value.
Shipments exceeding US$2500 requires the filing of an Electronic Export Information (EEI) through the Automated Export System (AES) by US Customs and “Additional Insurance” is strongly recommended. It is the responsibility of the Customer or their Agent to request, accept or decline additional insurance.
A valid invoice from the supplier is required when the package or cargo is tendered to SwiftPac Warehouse for shipping. This is required to ascertain the true value of the item(s). It is the responsibility of the customer to provide invoices for shipments.
Where customer or their agent tendering packages and cargo to SwiftPac warehouse neglect to provide a valid invoice, the warehouse staff shall assign an assumed value between US$1 and $100 as the insured value for shipping purposes only (The Minimum Value). The minimum insurance shall apply. Compensation for any loss or damage shall be limited to the value assigned.
Notwithstanding, where a customer neglects to provide a valid invoice for a shipment, the warehouse receiving personnel may choose to assign a value higher than the minimum value stated in paragraph 3 but not exceeding US$2500 to a package or cargo where there is a reasonable assumption that the true value of the item being received exceeds the minimum value. It is not the obligation of the warehouse staff to provide estimated value and cannot be held responsible for the estimated value assigned to cargo or package.
Note: If a customer neglects to submit the required Pre Alert and/or Valid Invoice for package or cargo before it is dispatched, in the event of loss or damage, compensation will be limited to the assigned value on the package or cargo. Further, where a customer or agents submit valid invoices before the package or cargo is dispatched but neglect to request additional insurance, SwiftPac shall only be liable for the minimum insured value of the shipment.
Additional Insurance for Shipments Exceeding $2500 in Value
SwiftPac offers additional insurance for shipments exceeding US$2500 in value. We strongly recommend that all shipments exceeding US$2500 in value be additionally insured. It is the responsibility of the shipper, consignee or their agent to request and/or accept additional insurance coverage based on the invoice value for the shipment. Where the shipper or consignee or agent declines additional insurance coverage offered by SwiftPac or neglect to request additional insurance, SwiftPac shall only insure the shipment for an assigned minimum value not exceeding US$2500 and SwiftPac liability will be limited to an amount not exceeding this value.
Are there any items not covered under “Swift-n-Sure” Insurance?
Personal effects shipped by barrel & boxes, used items, perishable and some fragile items are not eligible for insurance. In cases where it is not possible to inspect the condition of the merchandise packed by customers in packages such as Barrels and Containers, SwiftPac shall not take responsibility for spillage, loss, or damages.
SwiftPac shall not take responsibility and shall not compensate for loss or damage due to poor or improper packaging, incorrect or improper address (including where customer neglects to include Account #). SwiftPac shall not compensate for a claim of loss where a valid invoice was not tendered with shipment and where losses have occurred after arrival at destination, at customs, port or during local clearance and transport.
Swift-n-Sure is insured protection for your packages and cargo in case of loss or damage.
Pay USD $1.25 for up to USD $100.00 or 1.25% of the declared value of merchandize. It applies to all qualifying* merchandize from the time of arrival at our warehouse or place of storage or at the place named by SwiftPac as facility. From the commencement of the transit, it continues during the ordinary course of transit and terminates either on delivery to
(a) the Consignees’ or other final warehouse or place of storage at the destination named or
(b) to any other warehouse or place of storage, whether prior to or at the destination named by the assured elect to use either.
What Swift-n-Sure covers?
- Refund of customer’s purchase cost upon presentation of invoice.
- Returns of items incorrectly shipped to shippers/ supplier in continental United States. We reserve the right to return the item to the shipper, or reimburse the customer for the declared value of the merchandize.
What is not eligible for Return to shipper/supplier?
- Cargo originally shipped by Ocean
- Cargo originally shipped as Air Cargo consignments exceeding 100 Lbs.
- Consignments that have been requested to be consolidated
General Notes: Some merchandize are not covered under Swift-n-Sure. *See List*
Barrels & Boxes- Personal Effects Personal effects shipped by barrel & boxes are not eligible for insurance. In most cases, it is not possible to observe the condition of the merchandize when packed by customer. In addition, a reliable invoice for the items is not provided by customer. SwiftPac shall not take responsibility for damages and spillage due to poor or improper packaging and shall not compensate for any claim of loss where an accurate packing list or invoice was not tendered with shipment and where losses may have occurred at Port or Customs. Also *See List*.
Insurance Policy Terms & Conditions
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Declared value is the value provided by a Customer, Agent or Shipper.
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SwiftPac Assigned value: Is an Estimated Value that is assigned to a package or cargo tendered for Shipment in the absence of a valid supplier invoice. Where Supplier Invoice is Not Provided, the Assigned Value shall be an amount US$2500 or lower, based on the discretion of the receiving agent.
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SwiftPac Maximum Insured Value: This is the maximum risk value for Courier and low value cargo. Customer or Shipper are strongly advised to accept additional insurance where value of Courier or Cargo exceed SwiftPac Maximum Insured Value under Swift-n-Sure.
a. It is the responsibility of the customer to provide Supplier Commercial Invoices and to ensure that packages and cargo are adequately insured.
b. Declared value MUST be supported by a Supplier Invoice. Where declared value is NOT supported by a Supplier invoice, SwiftPac shall assign a value for shipping purposes. This value shall not exceed US$2500.
c. Where declared value is supported by a Standard Supplier Invoice, Insurance is charged at SwiftPac Insurance Rate stated above.
d. Where there is No Declared Value or No supplier invoice, SwiftPac Assigned Value shall apply at standard insurance charges.
e. SwiftPac Maximum Insured Value for Cargo and Package without supporting invoices is US$2500.
f. Cargo and Packages exceeding SwiftPac Maximum value will require Additional Insurance coverage based on value of a supporting invoice.
g. SwiftPac DOES NOT INSURE Personal Effects. Customers shipping personal effects must be notified. In the event of loss or damage, customers shall be limited to a refund of part or total freight paid for such cargo.
h. Items not eligible for SwiftPac Insurance:
- Used Equipment and Cargo.
- Seafood and Perishable Products.
- Live Animals
- Other high-risk products where quality, value, and or functionality cannot be determined or controlled.
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The following items shall require Special Insurance:
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- Fragile items and Items of Glass
- Televisions and Computers
- Seafood, Live Animals and Perishable Products
- Vehicles and equipment of all kind
- Liquids and Chemicals
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Insurance Claims
Insurance claims must be submitted within 3 business days of pickup or delivery of goods, whichever occurs first.
All claims must be verified by Swift-n-Sure authorized personnel and must be accompanied by proof of purchase, evidence of loss including actual merchandize, and/or photographs of damage. Claims must be made upon receipt of merchandize and no later than 48 hours after receipt.
Email Claims to: [email protected] or Call: 784-456 5600 / 784 456 5400.
