Swift-n-Sure: Package and Cargo Insurance

Swift-n-Sure is insured protection for your packages and cargo in case of loss or damage.
Pay USD $1.25 for up to USD $100.00 or 1.25% of the declared value of merchandize. It applies to all qualifying* merchandize from the time of arrival at our warehouse or place of storage or at the place named by SwiftPac as facility. From the commencement of the transit, it continues during the ordinary course of transit and terminates either on delivery to
(a) the Consignees’ or other final warehouse or place of storage at the destination named or
(b) to any other warehouse or place of storage, whether prior to or at the destination named by the assured elect to use either.

What Swift-n-Sure covers?
  • Refund of customer’s purchase cost upon presentation of invoice.
  • Returns of items incorrectly shipped to shippers/ supplier in continental United States. We reserve the right to return the item to the shipper, or reimburse the customer for the declared value of the merchandize.
What is not eligible for Return to shipper/supplier?
  • Cargo originally shipped by Ocean
  • Cargo originally shipped as Air Cargo consignments exceeding 100 Lbs.
  • Consignments that have been requested to be consolidated

General Notes: Some merchandize are not covered under Swift-n-Sure. *See List*
Barrels & Boxes- Personal Effects Personal effects shipped by barrel & boxes are not eligible for insurance. In most cases, it is not possible to observe the condition of the merchandize when packed by customer. In addition, a reliable invoice for the items is not provided by customer. SwiftPac shall not take responsibility for damages and spillage due to poor or improper packaging and shall not compensate for any claim of loss where an accurate packing list or invoice was not tendered with shipment and where losses may have occurred at Port or Customs.

Insurance Policy Terms & Conditions

  1. Declared value is the value provided by a Customer or Shipper.

  2. SwiftPac Assigned value:  Is an Estimated Value that is assigned to a package or cargo tendered for Shipment in the absence of a valid supplier invoice. Where Supplier Invoice is Not Provided, the Assigned Value shall be an amount US$100.00 or lower, based on the discretion of the receiving agent.

  3. SwiftPac Maximum Insured Value: This is the maximum risk value for packages or cargo by SwiftPac.
    Customer or Shipper may be required to seek additional insurance where value of Cargo exceed SwiftPac Maximum Insured Value.

    a.  It is the responsibility of the customer to provide Supplier Commercial Invoices and to ensure that packages and cargo are adequately insured.

    b.  Declared value MUST be supported by a Supplier Invoice. Where declared value is NOT supported by a Supplier invoice, SwiftPac shall assign a value for shipping purposes. This value shall not exceed US$100.00.

    c.  Where declared value is supported by a Standard Supplier Invoice; Insurance is charged at SwiftPac Insurance Rate.

    d.  Where there is No Declared Value or No supplier invoice; SwiftPac Assigned Value shall apply at standard insurance charges.

    e.  SwiftPac Maximum Insured Value for Cargo and Package with supporting invoices is US$10,000 and US$100 where supporting invoices is not provided.

    f.  Cargo and Packages exceeding SwiftPac Maximum value will require additional insurance coverage by the Customer.

    g.  SwiftPac DO NOT INSURE Personal Effects. Customers shipping personal effects must be notified. In the event of loss or damage, customers shall be limited to a refund of part or total freight paid for such cargo.

    h.  Items not eligible for SwiftPac Insurance:

    • Used Equipment and Cargo.
    • Seafood and Perishable Products.
    • Live Animals
    • Other high-risk products where quality, value, and or functionality cannot be determined or controlled.
  4. The following items shall require Special Insurance:

    • Fragile items and Items of Glass
    • Television and Computers
    • Seafood, Live Animals and Perishable Products
    • Vehicles
    • Liquids and Chemicals
Insurance Claims

All claims must be verified by Swift-n-Sure authorized personnel and must be accompanied by proof of purchase, evidence of loss including actual merchandize, and/or photographs of damage. Claims must be made upon receipt of merchandize and no later than 48 hours after receipt.

Email Claims to: customerservice@swiftpac.com or Call: 305 735 8151 / 784 456 5400.

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