Your Personal and/or Company Information
We at SWIFTPAC, understand that privacy is important to our customers and other visitors to the SWIFTPAC Web site. Accordingly, we hold in confidence any personal and/or company information you give us.
Personal and/or company information includes names, addresses, telephone numbers, e-mail addresses, and credit-card numbers. We won’t share your personal and/or company information with anyone not involved in your transactions, except for customer-service purposes or to comply with legal requirements. We never sell information to third parties.
Keeping your credit-card information private is vitally important to us. We never sell information from credit-card transactions. Whenever we ask for credit-card information, we transmit the number using Secure Socket Layer (SSL) data encryption and store it in an encrypted format. SWIFTPAC employees do not have access to your credit-card information.
When you entrust cargo to us for transportation and logistics services, we gather and store information about you and/or your company, your cargo, and your shipping activity that enables us to serve you efficiently. We also may use this information to establish credit, communicate with you to resolve a question about a shipment or report on its status, bill you for services rendered, and inform you of additional services that you may consider helpful. In addition, we may use your information to analyze our own business practices and pricing structure, to enhance our services, and to adapt our enterprise to your needs and preferences.
When required by law or regulation, we will report your information to Customs, safety, transportation, and other government agencies in the various countries in which we operate.
We may engage vendors to help us manage and process information. In such cases, we require the vendors to safeguard the confidentiality of this information, and to use it only in the manner and for the purposes that we specify.
During transport, information about an individual shipment is available on the SWIFTPAC Web site Tracking, where anyone can enter a shipment’s Air Waybill number to receive a status report on that shipment. We provide extensive shipment status information, while limiting shipper and consignee information to what is necessary for identification and tracking.
Notwithstanding all of the above, and despite our best efforts to prevent unauthorized access to cargo, we cannot guarantee the confidentiality of information openly displayed on an Air Waybill or a Bill of Lading, or elsewhere on a shipment.
Retention of Customer Information
We retain information about customers for the length of time necessary to fulfil business purposes and to meet government regulatory requirements. We will retain personal and/or company information you provide on the SWIFTPAC registration form indefinitely if you access SWFTPAC at least once every 14 months, or we will delete your information after 14 months of inactivity. When retention periods expire, we dispose of records and delete information with the utmost care.
Information Security and Integrity
We use state-of-the-art information-security methods and technologies, including access-control procedures, cryptography, and firewalls, to guard against unauthorized access to confidential information. Secure Socket Layer (SSL) data encryption protects information you enter anywhere on the SWIFTPAC Web site. Only SWIFTPAC employees with a legitimate business need can access customer information, and no SWIFTPAC employee can access your password.
We rely upon you to ensure that your password is secure, and to change it if it becomes compromised. Although the Remember Password option is available on your computer’s Internet browser to streamline your login process, it also stores your login information on your own system, allowing anyone with access to your system to use your SWIFTPAC services.
The SWIFTPAC Web Site
SWIFTPAC controls and operates the SWIFTPAC Web site, and is committed to protection of personal and/or company information you provide there. You can visit most areas of the Web site without revealing your identity or giving us personal and/or company information, but some interactive functions require identification and personal and/or company information. For example, customers who opt to pay for our services with a credit card must give us information about themselves and their card, so we can complete a credit-card transaction.
A cookie is a recognition device, a small text file that a Web server sends to a computer’s Web browser. The browser stores the cookie and sends it back again each time the computer interacts with that server. Some cookies last only for a single computing session; others reside indefinitely on a user’s hard drive.
Your browser should have settings that allow you to accept cookies, reject cookies, or receive an alert message whenever a cookie is sent. If you reject cookies, you still can access our Web site, but you won’t be able to use most of the swiftpac functions.
If you have questions about this privacy statement, our Web practices, or your experience with the SWIFTPAC Web site, please contact our Technical Director at our head office in St. Vincent.
We deem to be non-confidential any and all comments, suggestions, or materials you send or transmit to SWIFTPAC. We have no obligation of any kind with respect to such comments, suggestions, or materials; and we are free to use and distribute them to others without limitation for any purpose, including development, manufacturing, and marketing of goods, services, and solutions.